App crashing on android

PoLo - Issues & Ideas
1

Even after clearing the cache and reinstalling, my device claims the app has a bug and refuses to start

2

Can you take a screen shot of the device when it reports the error?
And can you show the device specification? Brand/model/Memory
Alan

3

Screenshot_20250420_152600_Device care
Screenshot_20250420_152600_Device care720Ă—1600 78.2 KB

4

Galaxy A13 5G 64GB

5

Can you install this app:

and look in the “system” tab for information about “OpenGL ES”?

We need to see if the version of OpenGL ES less than 3.2
Alan

6

Screenshot_20250420_163013_CPU-Z
Screenshot_20250420_163013_CPU-Z720Ă—1600 97.3 KB

7

Thanks - @KI2D Sebastian may have further comments on this
Alan

8

Ok thank you

9

Do you know what version of Android are you running?

10

Android version 13

11

i also have a similar problem.

Screenshot_20250422-173738
Screenshot_20250422-173738768Ă—1024 91.1 KB

Screenshot_20250422-173720
Screenshot_20250422-173720768Ă—1024 84.5 KB

Screenshot_20250422-173803
Screenshot_20250422-173803768Ă—1024 96.3 KB

12

Me too… App (April Version) is not longer working on Android 11 and Android 13.

13

Me too, Galaxy A13 Android 14. Anyone notices that all devices reported are samsung? I have the app on other devices and it works fine.

14

That is an interesting observation. Mine was working until about a week ago

15

App shuts down and leaves message about fixing the bug on Android phone Galaxy A13 5G 64GB

16

Anyone having problems with the app crashing on startup, please send an email to help@ham2k.com indicating the exact email address you use to login with the Google Play Store.

We’re preparing a special build of the app that hopefully should work on devices with 4GB of RAM or less, which seems to be the root cause that causes these crashes.

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